FAQ

Why choose Sylwen

Unique: Each piece is meticulously crafted to showcase your unique style and one-of-a-kind;

Free Custom Service: We believe that every love story deserves a personalized expression, we create it for you, and for free;

Unbeatable Price: lower than the market price;

Expert Guidance: Our team of experienced professionals is committed to helping you find the perfect ring;

Completely Secure: All your information is kept completely private, and our secure website guarantees safe transactions;

Convenient: Acquire a stunning piece of jewelry without spending hours at the mall or endlessly browsing online;

Extensive Variety: Choose from thousands of designs to meet every need and budget, ensuring you find a unique piece that speaks to you.

Full Guarantee: If for any reason you're not satisfied, let us know within 30 days of purchase, and your rings will be kept safe and polished with warranty;

Trustworthy: We've assisted tens of thousands of customers in finding their dream rings, real reviews by real customers are everywhere!

*Free Shipping Worldwide at the moment

What size should I buy?

you’re not quite sure which size is right for you, refer to our size charts. They’re located underneath the available sizes for each of our products.

What if the ring doesn't fit and needs adjusted?

We offer a free ring size service within half a year if your ring doesn‘t fit, but it will be best if you could get the correct ring size because resizing a ring will hurt the ring's durability one way or another. We recommend that you confirm the ring size to minimize modifications. However, we do offer a free resize for each ring if the difference is within 1 ring size (that is to say we can only size up 1 size the most or size down 1 size) .

*Warm reminder: Platinum rings cannot be resized.

Do you offer engraving?

Yes, we'd be happy to personalize your ring with an inscription for free. You can add the engraving when you place an order.

The engraving go on the inside of the ring, and all rings have it.

Can I alter the details of the rings? Can I do a different center stone?

Of course! We offer all kinds of customization!

Please contact us at official@sylwenjewelry.com for more details!

Are sylwen' s Gemstones Ethically Sourced?

Yes, we source all of our stones from a conscious lab in the State, they are all responsibly sourced.

What methods of payment are accepted?

The following methods of payment are accepted:

  • All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
  • PayPal, Google Pay, Apple Pay,etc...
  • Flexible Payments: Klarna, Afterpay are available for qualified customers.